The Agency shall publish its services on line and operate mainly via e-mail and/or telephone number. The passengers are informed about the range of services offered by the Agency via the website (destinations, draft cruising programmes, type and characteristics of the vessels, equipment, crew and price ranges). In addition to the cruising trips with the selected vessel, the Agency also offers auxiliary services, such as the transfers of passengers in the cruising country, assistance, information, hotel accommodation before and after the cruising trip and additional services such as guided trips, sightseeing and similar, which the Agency provides in line with the agreed trip programme.
Based on a passenger’s inquiry and in line with their wishes, the Agency drafts a trip programme, above all specifying the type of the vessel, the cruising direction and places to be visited, the number of passengers, the time frame of cruising, the time and place of stops, the language of communication, the type and equipment of the vessel, the number of crew members, the total price of the tourist package, the pricelist of additional services, fees, taxes and payment terms.
In case a single person makes arrangements for all other participants in a cruising trip, such person is obliged to submit to the Agency at least 30 days prior to the beginning of the trip a list of correct, accurate and complete data for all participants of the programme, as required for the needs of the maritime passenger transport. The data must match the data in the official documents which the passengers are obliged to have on them in accordance with the regulations on crossing a state border and the relevant foreign legislation. The Agency shall assume no responsibility in case of any delays, additional costs or programme termination due to incorrect data.
It shall be deemed that personal data the Agency received for all passengers in a group for the purpose of the cruising trip had been obtained with their knowledge and consent.
Prior to the reservation, a passenger must inform the Agency about potential impaired mobility or other specific requirements related to personal or medical needs of the passengers to attend the cruising trip. The Agency shall be obliged to adapt the programme and, if possible, ensure that such needs are met; otherwise, the passenger must be clearly and unambiguously informed of that. The passenger shall be obliged to fill in and submit to the Agency no later than 14 days prior to the beginning of the trip the completed form “Priorities list” in which they must indicate all specific requirements of all passengers in the group, particularly their dietary habits, potential allergies and similar.
The passenger shall be obliged to familiarise themselves about the documents and procedures required for the entry into the states included in the cruising trip (valid passport, visa, other).