No.1 Gulet Experts in The World
GLOBAL PRESENCE:
27
countries
marketing presence
673
agency
partners
40%
repeat
clientele
365
inspected
gulets
11
cruise
destinations
What do We do For You ?
We make sure you are matched with the gulet and the crew, that can perfectly serve your group structure and wishes and provide you with a 24/7 personal concierge service to assist with details big and small.
Brainstorming Ideas
Goolets “Sales Team” will do their best to provide you with the most interesting cruise ideas (ships and itineraries).
Preparations For the Cruise
Goolets “Finalisation Team” will prepare the crew for your arrival and tailor everything in a way to enhance your holiday experiences.
Life Is Good
Our “24/7 Concierge Team” will make sure that during your entire cruise LIFE WILL BE GOOD for you and your family and friends.
What our clients, partners and gulet owners have to say about us:
We hate to brag – so we let other people do it for us
"Goolets has proven over many years of working together that they are most reliable to work with, and I never have a hesitation putting a client on their yachts. The staffs knowledge of the yachts and crews is amazing. They have always made excellent recommendations based on the client’s needs and preferences, and provided detailed explanations for why the recommend these particular yachts. Their responsiveness and attention to detail is excellent. In addition to the great boats they recommend, the people of Goolets provide a high level of service and overall trustworthiness. Both the professionalism and work ethics of this group allows me to relax! We all strive to have happy – and repeat- clients, and with Goolets I am confident that will be the case."
Agency Charterworld.com - USA, Amanda Brilliante
“Working with Goolets was a very good business option full of challenges for our gulet. They put a lot of effort in trying to match a perfect gulet with a perfect client and this enables both sides to come out happy. Beside getting lots of groups and business, we also received lots of useful advice that helped us put more effort to details, that matter a lot and thus improving our services. Young but very experienced team of positive people that love what they do. !”
Gulet Nautilus, Croatia - Split, Jure Grbič
"We are extremely happy with the cooperation with Goolets. They are extremely well organized, and provide excellent support to us as a partner as well as to our client, by providing useful info about their fleet and knowledge about the crew and the sailing routes so we can find that perfect boat/route match for our clients. The support during the boat selection and after the booking is just amazing.Last but not the least, their constant ability to go above and beyond to make each client happy and have the best sailing holidays is the same as our goal."
Agency TheGlobeSailor.com - Paris, Marin Sušac
“Goolets is one our best agency partners for the last 4 years since we are working together. They put incredible effort in organising every detail with the client with reservation and before clients embarkation, which really helps us as yacht owners to prepare for the client in the best possible way. In case of any problems, they solve them fast, smooth and in efficient way. In last years we became more friends then business partners, while our bookings continue to grow all the time also. They also work hard to grow every year and this also pushes us to grow with them also.”
Gulet Vesta 1 Sevil, Turkey - Marmaris, Onur Tumer
"We work with Goolets agency for more than 6 years and we are really very happy with our cooperation. They are the best specialists in gullet cruises, they have the best deals with gullet owners and they really have all gullets our clients ever asked for.
Their staff is very kind and helpful, and most importantly, very quick in responding to our inquiries. They are also taking care that gullet owners follow high standards of services on board. We always receive very positive feedbacks from our clients, which is very important for us.
Agency Ekorna Viajes - Petra Dimnik Kranjc
“Cooperation with Goolets for me personally and for my company means a trustworthy partner with who my business can grow. They are fantastic in web marketing, also every part of their team is expert in their field and like that make serious job. Until now in my cooperation with Goolets I learned lots of small secrets which help me to advance my part of job with gulets, specially in hospitality. They are our most important partner in bookings our boats and i believe that this cooperation with time will grow further. A company of young people dedicated to their work and goals, but in same time they have a good sense for humour and jokes which show that they really love their job.”
Fleet of Gulets, Montenegro - Kotor, Dejan Štrbac
At Goolets I really appreciate how they are always willing to listen to the guests wishes, and in this way offering the best solutions. In last 7 years we have established a very strong Trust between each other, which I believe is the most important part of any business. As an agency they also have new ideas how to be better, and more interesting. Each year also I am happier every year with the number of bookings they send also. We are a real team, not just business partners.
Gulet Dolin, Croatia - Zadar, Ivica Benić
The cooperation with Goolets Agency means professionalism, development, good service and an easy cooperation. They are really in bringing together the right services and the right guests regarding to their requests and they are really good at giving the right information, which avoids all disappointments from the clients. They really provided us with some really good ideas for new destinations and they also make our services better this way.
Gulet Dolce Mare, Turkey, Derya Gener
FAQs
Which destinations do you cover? Where can I cruise?
We offer gulets at the moment in Croatia, Turkey, Greece, Italy, Montenegro, Spain & Canary Islands, Maldives, Seychelles and we are also opening shortly Indonesian market and the Caribbean’s.
Not all the destinations receive lots of attention on Goolets page yes as we are upgrading our fleet all the time. At the moment we have inspected well over 350 gulets and can find a good fit for most of the groups in search for this type of holidays.
We can provide you with approximately 50 different cruise routes.
How do you match me with a perfect gulet?
1 – First our Goolets Sales Experts will gather all your wishes, needs and expectations.
2 – Then they will make a personal search of the entire market and brainstorm up to 5 different cruise ideas (combinations of gulets, routes and activities), that could make good sense and be very interesting for your group
3 – All these ideas are neatly packaged and sent to your email. If you are happy with what you see, we dig deeper to that option until you are perfectly satisfied with everything.
4 – If you are not happy, we REPEAT the process and send you additional ideas, until you see what you LOVE.
What is the booking procedure and what are the payment conditions?
Booking procedure
1.0 Search of a perfect gulet: when you see what you like we create an option.
2.0 Option blocks the gulet for an agreed time, which gives you time to finalise the contracts and make the booking without beeing scared someone else will take the date from you. If after some time you decide no to take the vessel, option is released and gulet is back on the market. Option usually lasts from 4 to 7 days, depending on how close it is to your cruise dates.
3.0 Contract and Payment is done by a client towards Goolets agency.
4.0 Contract and Payment toward gulet owner is created when the deposit payment is received and a contract from a client is signed.
5.0 One month before clients departure, finalisation stage takes part, where every single detail is organised and you are 100% prepared for your cruise.
6.0 Final Payment and travel documentation is issued when finalisation stage is completed.
7.0 Check in day is monitored very closely. Goolets representative helps out with smooth arrival of the client and a “pre-inspection” of the gulet is always made before the client arrives.
8.0 Cruise time is closely monitored and Goolets is in close contact with the client, the crew and the owner the entire week to make sure it all goes perfectly well.
9.0 Check out time and clients feedback are the most important part of the entire procedure. Satisfied client and a “good life” is Goolets company mission.
10.0 Analysis of feedback is the final step, that enables Goolets agency and the gulet owner to always grow, learn and improve the services.
Payment conditions
After the deposit payment of the client is received and contracts with owner and the client are signed, the owner issues an invoice, which is instantly paid. Deposit payments vary from 30% and up to maximum 50% of the charter rate, which is different for each gulet.
The final charter payment is paid approximately 1 month before departure or after the finalisation organisation is done. In some cases the finnal payment can also be done on spot.
What is "finalization stage" and why it is so important?
Finalisation stage is Goolets Procedure, which prepares the crew for the clients arrival
The organization starts 6 weeks before the clients arrival and it ends with the client finishing the cruise.
It consists of the following things:
1 – ROUTE BUILDER – WHAT TO SEE: what are the clients wishes and ideas. What are the places he is interested in seeing and which places we would suggest, according to a group structure of the client. We help the client to get the best ideas and brainstorm and itinerary that would make the client say “Life is Good” every single day. We believe that every single anchorage, port, marina, village, bay or beach should have a “wow factor” for the client. The goal of this is to provide the “insight info” to the captain of the yacht and make his life much easier also.
2 – ACTIVITIES ORGANIZER: this can consist from all the basic things, such as anchoring away from crowds, doing water sports or having a dinner in a nice little tavern, to the more complex guided land trips. Activities builder gives our clients a great idea of “what to do”, when they arrive to amazing locations.
3 – TASTE BUDS – FOOD OPTIMIZATION: eating is one of the main parts of each gulet cruise and each group has different wishes, ideas and expectations about food. That is why it is crucial to give a client a very good idea of what he can expect on board and then organise and optimise a menu in a way that an applause to the chef will be a common thing throughout the cruise.
4 – ARRIVAL AND DEPARTURE TO GULET: first impressions matter. So does how you say goodbye. We put a lot of effort into planning the first and the last day to make it as smooth and comfortable for everyone as possible. Transfers from airport to gulet, check in procedures, breaking the ice with the crew, first and last day plans, early arrivals or late departures…everything needs to be perfectly planned and prepared.
5 – GENERAL EXPECTATIONS OF THE CLIENT: what type of communication is expected from the crew, cleaning details, drinks organisation, birthdays or anniversaries, cruising times, meal times, allergies, water sports usage, staying in ports or marinas…it all matters – A LOT! When we match the expectations of the client with the crew, we always get amazing charters. A very small detail could mean a difference between a repeated client or a complaint.
6 – DURING THE CRUISE OPTIMIZATION: 97% of complaints happen due to a bad communication during the cruise. That is why a constant communication with the client is critical. Any issues need to be resolved, upgraded and optimised instantly – ON SPOT.
This procedure is optimised and used in the last 12 years in Goolets company and it enables us to see which gulets deliver on the promises, it improves our cooperation with the owners and makes our clients very happy.
Do you own any gulets?
Agency Goolets does not own any gulets. We act as a charter broker between gulet owners and clients.
What is Goolets? What are your goals? Where are you from?
What is Goolets?
Goolets is a yachting brokerage agency, 100% specialised only in gulet type yachts from destinations from all over the world. We do not charter motor yachts or bareboats. We do not sell villas or book flight tickets. We are all about gulets. We love this vessels. And we know what we need to do organize, to make our clients happy.
What do you believe in?
We have a saying in our company and a motto, that goes like this: “Life is good“.
Our goal is that every single day, several times, during your cruise you repeat this words”LIFE IS GOOD”!
Where are you from?
Our “booking” and “marketing” headquarters are located in the heart of Europe in Slovenia, which is in between Italy, Austria, Croatia and Hungary while in all destinations where we have gulets, “quality inspectors” and “representatives” make sure:
1 – our ships are carefully selected, reviewed and inspected
2 – our clients are taken care off before, during and after the cruise
How do I know it is safe to book with You?
Goolets Agency has 12 years of charter experience and we still consider ourselves to be a young company – meaning we do not plan to go anywhere.
But as we know, this is not a large credibility factor, we did everything to make our clients feel safe and secure.
We have:
1 – Company insurance, needed to obtain the “Travel Agency” licence, which covers for our clients
2 – Charter insurance that covers liability in amount of 500.000 €
3 – Credit card payment options: you can pay with AMEX, Mastercard and VISA, which all provide additional protection for the client
4 – “Open Communication”, we can put you in direct contact with gulet owner at any point if you would like to double check your status.
5 – Our past record: with thousands of successful gulet charters behind us, we can easily connect you with people that worked or booked with us before.
What is the first step I need to do?
If you would like to have the best holidays experience of your life or just get some good cruise ideas, start with filling out the form on this page. You will be contacted immediately by one of our sales experts and together you will determine if gulets would be appropriate holidays for you.
Why and How it all started – Our Story
Hi there,
My name is Mitja and I’m the CEO and founder of Goolets agency
My wife and I started this company more than 12 years ago for one reason, and one reason alone: to provide you with the same experience we’ve had, when enjoying our first gulet cruise.
My family and I have an active lifestyle. We love to explore new hidden places, experience new vistas and try the local cuisine – but most of all, we love to spend our vacation traveling from place to place. And gulets are a perfect way to do this.
We are not one of those families who can stay in the same apartment or hotel room the entire vacation.
We’ve been hooked on gulet cruises ever since our first cruise vacation taken in 2004. The very next year we opened for business and more than 12 years later, we are one of the biggest players in industry.
We are proud of what we managed to accomplish and our entire family is looking forward to our future goals and plans.
We hope you will join us on this journey.
We expanded our business by surrounding ourselves with like-minded individuals, others who also love the Mediterranean and share our love for these types of holidays with people who share our passion of gulet cruises.
Each of them contributes their respective area of expertise that makes Goolets one of the best in the business.
That’s why we spend every day putting all our strength into providing our clients with the best possible vacations ever!
We know from personal experience that renting a gulet can be quite tiresome.
That’s simply because of the fact that it’s a difficult time trying to decide which gulet suits your needs.
There’s just so many different vessels to choose from! We hope that we can also provide YOU with a pleasant experience and help you organise the most amazing holiday you’ve ever had.
Why Goolets? What’s with the name?
Do you know what goggles are? Some smart company used this reference and came up with the name ’Google.’
We copied this idea from them (but this is on the quiet!)
We changed GULETS to GOOLETS and the rest is history.
GOOLET cruise means planning your gulet cruise holidays in a way where you will have the best possible holiday ever – not leaving anything to chance.
